This Privacy Policy applies to all services provided by rogg777 through the website https://rogg777.net and the official mobile app. The terms "we", "rogg777", and "Platform" refer to the entity operating the rogg777 platform.
1. Information We Collect
In operating an online gaming platform, rogg777 collects various types of information from members. This collection is carried out transparently and only for legitimate purposes.
1.1 Information You Provide Directly
- Registration Information: Full name, date of birth, email address, mobile number, and password when registering a new account.
- Identity Verification Information (KYC): Copy of national ID, passport, or other valid identification document; selfie with document for facial verification; proof of address such as a bank statement or utility bill.
- Financial Information: Bank account details, digital wallet information, and records of deposit and withdrawal transactions.
- Communications with Support: Records of Live Chat conversations, emails, and any complaints or enquiries you have submitted to our team.
1.2 Information Collected Automatically
- Technical Data: Your IP address, device type, operating system, browser version, screen resolution, and device time zone.
- Usage Data: Pages visited, session duration, games played, bets placed, and navigation patterns within the platform.
- Location Data: General location based on IP address for security purposes and permitted jurisdiction verification.
- Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 5.
rogg777 not collect credit or debit card numbers directly. All card payments are processed by licensed payment providers integrated with PCI-DSS encryption. rogg777 only receives transaction verification responses and not your actual card details.
2. How We Use Your Data
All information collected by rogg777 is used solely for the stated and lawful purposes. We do not use your data for purposes unrelated to platform operations.
- Account Management: Create, verify, and maintain your member account, including the KYC process required before your first withdrawal.
- Transaction Processing: Process deposits, withdrawals, bonuses, and all financial transactions within the platform securely and accurately.
- Platform Security: Detect and prevent fraud, money laundering, multiple account usage, and any suspicious activity or violations of the terms of use.
- Legal Compliance: Meet legal requirements, regulatory obligations, and directives from relevant authorities including PDPA, AML, and KYC requirements.
- Customer Support: Respond to inquiries, resolve complaints, and provide technical assistance to members.
- Platform Improvement: Analyze aggregate (not individual) usage patterns to improve the gaming experience, interface design, and platform performance.
- Service Communications: Send important notices regarding your account, policy changes, or security information you need to be aware of.
- Marketing (with consent): Send promotional information, bonus offers, and rogg777-related updates only if you have consented to receive them.
All data processing is carried out based on the principle of data minimisation — we only collect information that is strictly necessary for the stated purpose, nothing more.
3. Legal Basis for Data Processing
In compliance with Malaysia's Personal Data Protection Act 2010, rogg777 processes your personal data on the following legal bases:
- Consent: When you register an account and agree to this Privacy Policy, you give explicit consent for data processing for the stated purposes.
- Contract Performance: Processing required to fulfill the service contract between you and rogg777, including processing of deposits and withdrawals.
- Legal Obligations: Processing required to comply with applicable laws, including AML and KYC requirements.
- Legal Interest: Processing for platform security, fraud prevention, and service improvement purposes that do not affect your fundamental privacy rights.
4. Data Sharing with Third Parties
Rogg777 does not sell or rent your personal data to any third party. However, under the following limited circumstances, we may share your information:
| Third-Party Categories |
Purpose of Sharing |
Legal Basis |
| Payment Providers (FPX, TnG, GrabPay) |
Process deposit and withdrawal transactions |
Contract performance |
| KYC & Identity Verification Providers |
Verify member identity before withdrawal |
Legal obligations |
| Gaming Service Providers |
Deliver games and ensure game integrity |
Contract performance |
| Regulatory Authority |
Comply with legal directives and reporting requirements |
Legal obligations |
| Cybersecurity Providers |
Detect and prevent cyber threats and fraud |
Legitimate interest |
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
5. Cookies and Tracking Technologies
Rogg777 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Necessary Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collect information about how you use the platform to help us identify and fix technical issues.
- Functional Cookies: Remember your preferences and settings such as language preference and login details for your convenience.
- Analytics Cookies: Help us understand aggregate platform usage patterns for continuous improvement purposes.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the rogg777 platform.
6. Data Retention Period
Rogg777 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.
- Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
- Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
- KYC Records: Retained for a minimum of five (5) years after the business relationship ends, in line with AML requirements.
- Communication Logs: Customer support records are retained for three (3) years for reference and dispute resolution purposes.
- Marketing Data: Retained until you withdraw consent or request deletion.
Once the retention period expires, your data will be securely deleted or anonymised in a manner that makes it no longer identifiable.
7. Your Rights as a Data Subject
Under Malaysia's PDPA and rogg777's privacy policy, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or incomplete data in your account.
Right to Erasure
Request deletion of your data subject to applicable legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format.
Right to Restriction
Request restriction of data processing under certain circumstances while a dispute is resolved.
To submit any request relating to the rights above, contact our privacy team via Live Chat or email. We will process your request within 21 business days. Identity verification may be required before processing to ensure the security of your data.
Important Note: Certain rights may be limited in specific circumstances — for example, we cannot delete data that must be retained under financial or AML regulations. In such cases, we will explain why we are unable to fulfil the request in full.
8. Data Security Measures
Rogg777 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
- End-to-End Encryption: All data in transit is protected with TLS 1.3 and AES-256 encryption for stored data.
- Two-Factor Authentication (2FA): Our internal systems require multi-factor authentication for all access to sensitive member data.
- Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties.
- 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any unusual activity or security threats.
- Staff Training: All rogg777 staff who handle personal data receive regular privacy and security training.
- Incident Response Protocol: We have clear procedures for an immediate response in the event of a data breach, including notifying affected members within the prescribed timeframe.
In the event of a security incident affecting your personal data, rogg777 will notify you via your registered email and an in-platform notice within the timeframe required by applicable law.
9. International Data Transfers
In operating a global platform, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, rogg777 ensures that:
- Data transfers are only made to countries or parties that provide an equivalent or higher level of data protection than Malaysia's PDPA.
- Legally binding data transfer agreements are established with all overseas data recipients.
- Appropriate technical measures are implemented to protect data during transfers across borders.
10. Changes to This Privacy Policy
Rogg777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform operational developments.
You will be notified of any material changes through:
- A clear notice on the home page or your account dashboard within the rogg777 platform.
- An email notice will be sent to the address registered in your account at least 14 days before the changes take effect.
The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints about how rogg777 handles your personal data, we welcome your feedback and are committed to responding promptly.
- Live Chat: The fastest way — available 24/7 directly within the rogg777 platform for urgent privacy inquiries.
- Privacy Email: [email protected] — for detailed enquiries or formal rights requests relating to your personal data.
- FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.
Our privacy team will respond to all inquiries within three (3) business days and will process formal rights requests within 21 business days from the date of receipt.
You also have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your privacy rights have been violated. That said, we encourage you to contact us first so we have the opportunity to resolve any issues directly.